Epic Computer Disaster - Now with a happy ending

Bill Loguidice's picture

As some of you may recall, I recounted my personal tale of woe back in October when my Gateway Tablet PC (CX210X) - my then primary system - decided to no longer start up. It wasn't a hard drive issue, it was a motherboard issue. Since I bought it from Gateway directly back in 2007 - and they no longer support direct purchases out of warranty (even if you want to pay) - I was out of luck--or so I thought. I took a chance and hit up a repair service out of California via eBay called Laptop Rescuer, which for a $175 flat fee (plus my cost to ship it to them) promised to make everything right (their regular Website is here). So, with some reluctance, I shipped it off. They professionally called me when they received it. They professionally called me when they sent it back. Best of all, it arrived back to me relatively quickly (within a few weeks) and most importantly, working as good as new. While I don't necessarily like to promote such things, I must say in this case I give them my wholehearted endorsement and if you ever find yourself in a similar situation, you probably wouldn't go wrong with this company.

So now I have my primary HP TouchSmart desktop (64-bit Windows 7) and my now secondary Gateway Tablet PC, which is now maxed out for a 32-bit system with 4GB of memory and a new 7200RPM 320GB hard drive, upgraded with Windows 7 Home Premium (for those wanting a 100% clean install from the upgrade version, check out these instructions). The OS install of Windows 7 was a major pain mostly because of the extra features of the laptop (namely the digitized screen via a pen) and Gateway's lack of drivers, but, through some hard detective work and a bit of luck, it now appears to be 100% and better than ever. Whew!

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Chris Kennedy
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Joined: 08/31/2008
Awesome

Good news, Bill. Glad to hear it after reading about your disaster.

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Bill Loguidice
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Sadly, there is a catch that

Sadly, there is a catch that looks unsolvable at this point based on what I've read. For some reason, while the digitizer pen works in almost every way, it doesn't register either left or right clicks, which is a major disappointment. I'm going to keep on looking, though. Most likely I'll be sending it to someone to replace the pen's battery, though I'm not necessarily convinced that's it.

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Bill Loguidice, Managing Director | Armchair Arcade, Inc.
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Matt Barton
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Make sure it's not a driver

Make sure it's not a driver thing, Bill. For my tablet, I had to download special drivers from Gateway's support site (which they had outsourced to some other company. Very unprofessional IMO). Once I had the drivers installed and restarted, my pen worked fine.

Grats on the repair!

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Bill Loguidice
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It might be the battery, it might not...
Matt Barton wrote:

Make sure it's not a driver thing, Bill. For my tablet, I had to download special drivers from Gateway's support site (which they had outsourced to some other company. Very unprofessional IMO). Once I had the drivers installed and restarted, my pen worked fine.

Grats on the repair!

It's the only drivers they have on the site and everything else about the pen seems to work perfectly fine except for the left and right clicking functions. If you happen to remember what drivers you used, I will definitely check them out, but I'm almost positive they're the same ones I have on there.

Books!
Bill Loguidice, Managing Director | Armchair Arcade, Inc.
[About Me]

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Mark Vergeer
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Congrats on getting the touch laptop back!

It is the ultimate laptop for you so I am very happy you got it repaired :)

PS3: MarkVergeer | Xbox 360: Lactobacillus P | Wii: 8151 3435 8469 3138
Armchair arcade Editor | Pixellator | www.markvergeer.nl

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Bill Loguidice
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All set, but no games PC
Mark Vergeer wrote:

It is the ultimate laptop for you so I am very happy you got it repaired :)

PS3: MarkVergeer | Xbox 360: Lactobacillus P | Wii: 8151 3435 8469 3138
Armchair arcade Editor | Pixellator | www.markvergeer.nl

Well, it's better than having to buy a new one, I just have to hope I can get the pen working the way it's supposed to. It was actually a pain trying to write the last part of the book without my notebook because my desk is in front of the TV (as seen in the Webcam videos) and I can't get a good view of the TV. Now I have flexibility to work anywhere when being at my desk is inconvenient.

Christina got a new MacBook Pro from her job for work stuff. Very nice system. So now she has her HP laptop for home use, her netbook for when she's at conferences and the Mac. I have the HP desktop and Gateway notebook as my primary (I have an HP laptop for work as well). So other than a games PC, I think we're more than set. It's funny how one moment you're low on newish systems and then you end up with more than enough.

Books!
Bill Loguidice, Managing Director | Armchair Arcade, Inc.
[About Me]

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Mark Vergeer
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she'll love the MacBook Pro

I've got the last edition regular Aluminum Unibody MacBooks just before they made all the Alu Unibody ones MacBook PROs. I maxed out the specs on my regular MacBook and apart from the missing fire wire it is just like a MacBook Pro 13" in every other respect. Excellent system and I am sure Christina will totally love it.

Is she going to keep OS X as the main OS? When I first got it I dual booted with Windows via bootcamp but it turned out that I wasn't using Windows enough to justify keeping a separate Windows partition on the drive. I used OS X more than Windows and currently I occasionally boot into Parallels Windows 7 RC for the odd game of Geometry Wars on Steam. And for the rest of my Windows apps I actually use CrossOver Games/Office which is a very user friendly and compatible Wine implementation.

With OS X the battery life is better than with Windows XP/Vista. I am not sure about the battery life on Windows 7, perhaps this has improved. The bootcamp driver disc (Snow Leopard) does provide all drivers for Windows Vista/7 and all hardware works properly. On Vista Bootcamp I did notice higher working temperatures than with OS X.

PS3: MarkVergeer | Xbox 360: Lactobacillus P | Wii: 8151 3435 8469 3138
Armchair arcade Editor | Pixellator | www.markvergeer.nl

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Bill Loguidice
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Since it's a work-issued

Since it's a work-issued laptop, she'll have to keep it as-is with OS X. It's going to be an adjustment for her, but it's always good to learn new stuff. I believe they're issuing Macs to the editors at her place to maintain better compatibility with the production (art) department.

Books!
Bill Loguidice, Managing Director | Armchair Arcade, Inc.
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Catatonic
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Joined: 05/20/2006
The basic $999 MacBook is

The basic $999 MacBook is $849 today at amazon.com if you know someone who needs one.

Bill Loguidice
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Link to Catatonic's MacBook sale

A bit underpowered for the price, but it is a Mac, and for that, it's not a bad deal at $849 plus free shipping (and no tax): http://www.amazon.com/Apple-MacBook-MC207LL-13-3-Inch-Laptop/dp/B002QQ8E...

Books!
Bill Loguidice, Managing Director | Armchair Arcade, Inc.
[About Me]

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