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GameTap and New European Situation - Re-subscribing to gold is impossible

GameTap-gold is not available in Europe any more. Somewhere in January 2008 I opted to temporarily become a non-paying subscriber to Gametap with plans to reactivate the gold status somewhere later down the line - just to save a little money I thought. When I did I was asked to reconsider, when I pressed on I got offered a discount extra month, when I didn't go for that I was informed I would retain gold-status until the end of the month and that it would be easy to get back to gold-status any time.

Gametap MishapGametap Mishap

Well I found out I could not move back to gold-status, despite what I was told by GameTap. When changing the subscription mode one has to fill out the required payment information and the only two selectable countries there are Canada and the US. So that was a no-go. When changing the payment information in the account settings - the other countries are still selectable but there is no way of going gold anymore for Europeans.

I mailed customer support and got a reply very quickly - which is good service - explaining the situation.

My email:
Received: 02/14/2008 04:15pm Eastern Standard Time (GMT - 5:00 )
Subject: Cannot renew Gametap subscription from the Netherlands
Dir Sir/Madam,
As soon as it was possible to gain access to the gametap service from the Netherlands I did, but I cancelled subscription in January. Decided to renew today, but found out that I cannot. When I change my payment information it is possible to select the Netherlands as the country, but when I want to renew the only two options are the US and Canada. Has there been a change in oversees subscription policies? How can I renew?
Kind regards, Mark Vergeer

The reply from customer service:
"James" Sent: Friday, February 15, 2008 12:26 AM
Subject: Re: Cannot renew Gametap subscription from the Netherlands
Dear Mark Vergeer,
The reason this option was available in the past was for URU Live members to play unlimited. Unfortunately we are having to stop supporting URU and thus the subscription option is now closed to international members.
Thank you,
James

You've received this email in response to an inquiry you submitted to GameTap at the gametap.com web site. GameTap's use of your information will be consistent with its Privacy Policy. Email Administration, One CNN Center, Atlanta, GA 30303. TM & Copyright 2007 Turner Broadcasting System, Inc. A Time Warner Company. Patent Pending. All Rights Reserved.

Well I got a quick reply from customer support which is nice. I still do not really understand why dropping Uru Live support would leave me and my fellow Europeans standing out in the cold. Probably the Uru Live offered some sort of legal loophole so that Europeans could join in? I can only speculate and at this time. It will probably be some crazy DRM thing again preventing paying customers to enjoy a nice service.
Ah well perhaps I should just focus on what made me drop out of gold-membership in the first place. Uru Live wasn't all that. It sucks that I cannot continue playing Sam and Max. Oh the glory of a subscription gaming service.... and of course being from Europe. I will just have to stick to Xbox Live, Mame, my Dreamcast and DosBox then. And Steam of course - not subscription based - but also gaming grinds to a halt when the Steam server is down or there is no internet access.

Anyways, if you are living in Europe and you are enjoying a GameTap Gold-account, DO NOT TEMPORARILY DROP OUT OF GOLD TO SAVE SOME MONEY BECAUSE YOU WILL NOT BE ABLE TO RESUBSCRIBE TO GOLD STATUS AGAIN!!!! I deinstalled my GameTap player and reclaimed some hard-drive space for now. The existence of the free-GameTap service just is friggin weird from my stand point. So I can play free games that still hold copyright but at the same time I cannot access those games and others as a paying customer....


Comments

Matt Barton's picture

What's interesting is that

What's interesting is that the copyright laws seem to be becoming irrelevant to most people of the digital age. I mean, who really cares if a game is legal in the UK if you can easily download it and play it for free all you want? Same with DVDs, MP3s, etc. Why muck about with some cumbersome protection scheme when you can have the song in minutes via a torrent or p2p network?

I think Amazon has the right idea. Offer mp3s without any protection schemes, but make it worth the money to buy from them rather than download it. Why buy an album of mp3s for $7 or $8 when you can d/l it free via torrents? Well, for one thing you are getting a guarantee of quality, the artwork, reliable download speed, etc. Plus, some of the money will get to the artist, and I don't want to downplay the role that the sound engineers and what-not play in the production. Everyone who did the work to get that album put together ought to be paid.

I also think there is a problem with glut. If you are getting stuff for free, there is a habit of downloading to excess. I have many friends who have the terabytes of mp3s on their computers--they will probably never even listen to all those, much less more than once. Same is true for games. How many have the entire NES, SNES, etc. game libraries (or MAME DVDs worth of it) that they'll never play? It's just the need to "have them," even though they are useless.

But, sadly the copyright holders just don't understand the net. They think everyone is a thief and that no one will pay if they can get "it" for free; the concept of value add is lost on them. They cling to outmoded concepts like "regional locks" even though this will drive people to break the law who would never violate the law otherwise. It just makes people think the law is stupid and unworthy of respect.


Mark Vergeer's picture

Protection is just a waste of time!

Protection is just a waste of time, always a step behind the crackers - which often come from the countries that suffer because of bad copyright management with games either being hugely overpriced compared to other regions or games not being available at all. - Go figure! Most often protection schemes actually even increases the risk of media failure etc. There are quite a few protected Sony Audio cd's out there with a bad rootkit (Windows only) or that are so mangled by protection bits that they cannot in fact be called audio-cd's again. Just silver disks with an audio cd-form factor that sort of play right on quite a few audio systems but will not in quite a few others.

I think that if content was readily available without many restrictions on it's use and at a reasonable price people are willing to pay - just look at the music industries latest developments. If people can produce proof of payment then having a large mp3 collection on your pc doesn't have to be something criminal. When you have a terabyte of mp3s on your computer without proof of payment or without owning a single original CD then you should be fined/prosecuted or whatever. Same goes for games.



Editor / Pixelator - Armchair Arcade, Inc.
www.markvergeer.nl


Mark Vergeer's picture

Microsoft and Xbox live is a good exception!

Microsoft has gotten it's act together with XBLA! Games appear more or less world wide without big restrictions, the gaming community truly is a world-wide-community! You can blame Microsoft for a lot of things but it does seem to care about it's customers!



Editor / Pixelator - Armchair Arcade, Inc.
www.markvergeer.nl


Bill Loguidice's picture

Copyright

Of course it's related to copyright restrictions across territories. It's the same reason why since the days of the NES, most non-handhelds have had territorial lockouts. Particularly when you're dealing with licensed games, it's a potential landmine of territorial gotchas. Even something "worldwide" like the Teenage Mutant Ninja Turtles had to be Teenage Mutant Hero Turtles in the UK. It has just as much to do with US copyright laws as it does with individual country laws. The fact that GameTap had their service out at all in Europe is amazing from the standpoint of its wildly diverse catalog of IPs from countless publishers. It's interesting that the Xbox 360 and PS3 have games without region locks - the region lock bit can be optionally set by the publisher. This is for those publishers who are no beholden to any license or other type of restriction. If they are, they just set the bit to play only in the specific region or regions. Simple enough. Copyright DOES have to be respected - to this point it's the best system that has been agreed upon by the most interests. I think we are seeing a movement - no matter how small - to more INTELLIGENT use of copyright and more multi-faceted implementations of the law. Obviously protections do need to be in place, but when the right type of protection can be applied to the right situation, the more people can be made happy.



Wii: 1345 2773 2048 1586 | PS3: ArmchairArcade
Bill Loguidice, Managing Director | Armchair Arcade, Inc.


Matt Barton's picture

I agree, Mark. You really

I agree, Mark. You really should read Lessig's "Free Culture" book if you get the chance. It's about the best-written piece on copyrights and the problems with the laws that I've seen. Basically, many of the current laws were made without the internet in mind, and that's bad because so much has changed with the rise of the web.


Mark Vergeer's picture

The lack in communication from Gametap here is just very bad PR!

I guess you are right Matt. I guess Gametap did their best to become an international entity - but was stopped dead in it's tracks because of US copyright holders. But this whole thing is just hard to digest from a European point of view - it sucks to be promised a service and have it withdrawn without any good explanation.

Without feedback from the company explaining the situation the current action will no doubt set a lot of bad blood. 'The big companies just don't care about us, we Europeans have to put up with a lot of crap from the Gaming Industry - bad ports, bad service, a lot of games never becoming available - and on and on'. Your possible explanation could change the perspective of a lot of Europeans and from a PR point of view communication explaining the situation to paying Europeans whom are suddenly left in the green-zone will heal the broken relationship and might leave more Europeans willing to resubscribe - whenever or if ever this will be possible.

Still it is hard to digest and commercially crazy to limit free trade because of some US-copyright-goons. Don't get me wrong - I think copyright and making sure content producers getting paid for the work they do is a necessity for the industry/any industry to survive. But if copyright-issues is limiting the market size then these copyright folk really have to scratch their heads just a tad and figure out how much money they are loosing by excluding a whole continent from their clientèle.

And to conclude on a more philosophical note existing limits to free trade/service created by the wealthy parts of the world - which is only stemming from fear - excluding a large portion of the world population creates a lot of injustice, wars, death, terrorism, hardship and in minor cases like this a whole lot of irritation. It is time Humanity comes to it's senses and make the world a more fair place to live.



Editor / Pixelator - Armchair Arcade, Inc.
www.markvergeer.nl


Matt Barton's picture

I'm guessing it's some kind

I'm guessing it's some kind of issue with the copyrights. They probably had agreements with the copyright holders that were exclusive to the US, and I bet at least some of those companies balked at the notion that the deal would go overseas. Maybe they want to choose another company or distribute the games themselves, who knows. But as complicated as the US copyright law is, just imagine dealing with the myriad of incompatibles you'd run into with the international scene. Heck, in some ways it's as improbable for Gametap to be international as it would for a phone company or cable company to be international. Too many local/national interests getting in the way, I'm sure.


Mark Vergeer's picture

Business plan unknown

A warning or a customer service email warning the paying European customers that their accounts would be reverted to green would have been nice. Now we are silently being cut off. It just shows how little the individual customer actually means to a lot of companies.
I guess the Ted Turner business doesn't care about their European market - from a business stand pount of view this just doesn't make sense. In my eyes shrinking your market will loose you money. But hey perhaps mr Custard and I were the only paying European subscribers anyway ;-P



Editor / Pixelator - Armchair Arcade, Inc.
www.markvergeer.nl


Bill Loguidice's picture

Stinks

Good points, Mark. You'll be able to buy Sam & Max individually and as a complete package though. Sucks about them not being allowed to serve Europe anymore.



Wii: 1345 2773 2048 1586 | PS3: ArmchairArcade
Bill Loguidice, Managing Director | Armchair Arcade, Inc.


Mark Vergeer's picture

Non US/Canadian Gametap subscribers are screwed!

The reply I got from Jame regarding my last question surely means that European Gametap users are screwed. I say the hell with subscription services, you spend time and money downloading a game and just out of nowhere you are not even allowed to finish it. Sam & Max are suddenly out of reach - regardless how funny they are even to Europeans. This whole episode points out a serious flaw in the whole subscription model of digital game distribution - users suddenly not being able to access the game contact they want to play due to some action on the 'business end' of the equation. Steam games are also not playable without the servers being accessible. Anyways, I am so pissed right now that I cannot even bear to log in with my 'green' account.

This is the quick and short reply from James I got:
Dear Mark Vergeer,

All International members will be reverted to a Green account. Nobody out side of
the US or Canada will be able to have a gold membership.

Thank you,
James

You've received this email in response to an inquiry you submitted to GameTap at the
gametap.com web site. GameTap's use of your information
will be consistent with its Privacy Policy.

Email Administration, One CNN Center, Atlanta, GA 30303. TM & Copyright 2007 Turner
Broadcasting System, Inc.
A Time Warner Company. Patent Pending. All Rights Reserved.


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