Latest Xbox 360 Experience - And, why do we put up with this?

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forcefield58
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Joined: 05/19/2006

Here's how it went.

I was playing Halo 3 on Friday afternoon when the screen froze on the 3rd to last chapter, solo mode, legendary. It froze right in the middle of a checkpoint (turned out to be, not good). I powered off/on the box and it came up normally. Tried to go back to the saved point in the game and it froze at the same spot. Thinking it was the hard drive, I took it off and just messed around in the dashboard. No problems there.

Decided to go and get a 64mb memory unit to transfer my saved games and profile, just in case.

Transferred all the saves and profile to the memory unit and tried playing Halo 3 from here vice the hard drive. This time around it froze at the same point, I heard a grinding noise, and the three red rings of death appeared. I decided right then and there that it time to visit Best Buy.

I had bought a 2-yr Replacement Plan from Best Buy after unit 3 broke. This was right before MS announced they were extending warranties to 3 years. I didn't know if that would help me as it had been 1 year since I had obtained unit #3. Best Buy claimed they didn't use my Replacement Plan, but my paperwork indicated they did. What to do?! I decided to hope for the best and took all the paperwork out of my Best Buy folder, except for the original purchase in August of 2006, knowing I was within the 3 year window that now existed.

I get to Best Buy and the 2 people in Customer Service were talking about the night before and being drunk and drugged out of their mind, and all they wanted to do was go home. My Best Buy experience lasted all of 2 minutes and they said to go get a new 360 (I also exchanged Halo 3, just in case). They looked at my paperwork and said it was ok. I asked them if I needed to buy another Replacement Plan and they said that since MS extended all warranties I'm covered for 2 years beyond the 3 year date of original purchase. That means I'm good to go through August 2009 with the MS warranty and through August 2011 with the Best Buy Replacement Plan. Wow!

I asked myself the question, "why do I put up with this...". It's always hit or miss at Best Buy as the 2 previous times I went to exchange my 360 I took alot, and I mean alot, of grief. If it weren't for Xbox Live working so well, and the constant stream of quality games that come out, I'd still be upgrading my PC every 6 months to keep up with the games.

Is there any other company that could get away with this like MS is?

Have there been any other instances in history where this type of thing has happened before? I don't think so. I'm talking about this type of thing happening and we all still embrace the product. I did check the manufacture date on unit #4 and it came off the assembly line in the Spring of 2007. I figured they'd have the heat sink issues fixed by now, or at least that's what I've read. I'd certainly like to know exactly what the problem(s) is/are with the box.

For those of you with Xbox 360, how many have you had to return? Or, are you one of the lucky ones that is still using your original one?

Oh, one last thing, the 360 I picked up came with 2 full games, Ultimate Alliance and Forza Motorsport 2. That was nice!!

Cheers

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Mark Vergeer
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Joined: 01/16/2006
Nope not yet, will want to though! Soon!



Editor / Pixelator - Armchair Arcade, Inc.

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forcefield58
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Joined: 05/19/2006
Hoping Santa is Reading...
Mark Vergeer wrote:

I would give anything for a version that is a whole lot quieter. We actually moved the 360 outside of the living room back into my games room/study because of the noise. The Wii is sitting underneath our living room television and perhaps Santa will give us another quiet console (the ps3 is supposed to be real quiet and I love the fact that Yellow Dog runs on it, I will want a 60Gb version though because of Backwards Compatibility with PS2 games).

But only if Santa will give me one.... ;)



Editor / Pixelator - Armchair Arcade, Inc.

Well, I hope "Santa" accesses AA, for your sake :)

Have you played the latest Metroid Prime on the Wii yet?

Cheers

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Mark Vergeer
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Joined: 01/16/2006
Quieter version....

I would give anything for a version that is a whole lot quieter. We actually moved the 360 outside of the living room back into my games room/study because of the noise. The Wii is sitting underneath our living room television and perhaps Santa will give us another quiet console (the ps3 is supposed to be real quiet and I love the fact that Yellow Dog runs on it, I will want a 60Gb version though because of Backwards Compatibility with PS2 games).

But only if Santa will give me one.... ;)



Editor / Pixelator - Armchair Arcade, Inc.

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forcefield58
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Joined: 05/19/2006
Vertical Position Experience
Mark Vergeer wrote:

My 360 has been standing in a vertical position for the past months, the air from underneath the dvd unit just rises out of the vent openings on top (the left side if it was horizontal) I did some temperature measurements and it does seem to remain just a tad cooler this way.


Editor / Pixelator - Armchair Arcade, Inc.

Hi Mark: I didn't take any kind of temp measurements or anything, but my first 2 360's were kept in the vertical position and both failed, plus, the DVD drive sounded like a jet plane in that position. My hope is that I have one with the new heat sink material around the GPU.

I know one thing, when it gets close to the 3 year warranty end mark I'm taking mine back, working or not, to get a new one (just in case).

Cheers

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Mark Vergeer
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Joined: 01/16/2006
stand vertical

My 360 has been standing in a vertical position for the past months, the air from underneath the dvd unit just rises out of the vent openings on top (the left side if it was horizontal) I did some temperature measurements and it does seem to remain just a tad cooler this way.


Editor / Pixelator - Armchair Arcade, Inc.

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forcefield58
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Joined: 05/19/2006
You're a Lucky One...
Bill Loguidice wrote:

Wow, great score Force! I switched out my Xbox 360 once. I got a launch unit and it was never quite right. Microsoft replaced it themselves. So far, so good, with this and it's obviously been quite some time.

===================================
Bill Loguidice, Managing Director
Armchair Arcade, Inc.
===================================

Very lucky you are indeed!! Last night I had my 5 year old find me 4 wooden play blocks (2x2" square) and I velcro'd them to the bottom of my Xbox, in the hopes of improving the airflow underneath the unit. I should patent the modification and become the next MS billionaire!!!!


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forcefield58
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Joined: 05/19/2006
Not Sure
Mark Vergeer wrote:

So did you get one with the better heatsink?



Editor / Pixelator - Armchair Arcade, Inc.

I'm not sure if I did or not...I hope so. I did have to xfer all my games and profile from my original hard drive to the new one...what a pain that was!! The new unit's DVD drive hums like my original one and I'm not sure that's good or not. I'd love to open this sucker up and check it out, but I'm not brave enough! I'm banging on all my simulated wood as I type this in hopes it at least lasts until the next 360 version comes out, hahaha.


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Mark Vergeer
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Joined: 01/16/2006
Knocking on unpainted wood / crossing my fingers

Not a single problem as of yet with my X360, it does make a helluvalot of noise when using the dvd drive but games read and play.
But I of course have played it far less than you guys as my gamerscore is somewhat non-existent compared to the trophies that most of you guys with 360's already have collected.

Playstation2 experiences with launch edition machines were pretty similar if I recall correctly.

Well Force, it seems you were just very lucky! So did you get one with the better heatsink?



Editor / Pixelator - Armchair Arcade, Inc.

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Bill Loguidice
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Joined: 12/31/1969
Xbox 360

Wow, great score Force! I switched out my Xbox 360 once. I got a launch unit and it was never quite right. Microsoft replaced it themselves. So far, so good, with this and it's obviously been quite some time.

===================================
Bill Loguidice, Managing Director
Armchair Arcade, Inc.
===================================

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